phpera Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how phpera ("phpera," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the phpera online gaming platform, including the website at phpera.com and any associated mobile applications or services (collectively, the "Platform").

phpera is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR regulatory requirements.

By registering an account on phpera or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the phpera Platform immediately.

This Policy applies to all personal information collected through the phpera Platform, whether provided directly by you, collected automatically through your use of the Platform, or obtained from third-party sources as described below.

2. Information We Collect

phpera collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

Information You Provide Directly:

• Registration details: full name, date of birth, gender, nationality, and residential address.
• Contact information: email address and mobile phone number.
• Identity verification documents: government-issued ID (e.g., Philippine passport, SSS ID, driver's licence, PhilSys national ID), proof of address, and selfie photographs as required for KYC compliance.
• Payment information: GCash account number, PayMaya account, bank account details (BPI, BDO, Metrobank, or other Philippine banks), and transaction history. phpera does not store full card numbers; payment processing is handled by certified payment service providers.
• Communications: messages sent to phpera's support team via live chat, email, or any other channel.
• Responsible gaming information: self-imposed limits, self-exclusion requests, and any information you voluntarily provide in connection with responsible gaming tools.

Information Collected Automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, games played, session duration, betting history, deposit and withdrawal activity, and clickstream data.
• Location data: approximate geographic location derived from your IP address. phpera does not collect precise GPS location data.
• Cookie and tracking data: as described in Section 7 of this Policy.

Information from Third Parties:

• Identity verification services: phpera may use third-party KYC providers to verify the authenticity of identity documents you submit.
• Payment processors: transaction confirmation and fraud screening data from payment service providers.
• Regulatory authorities: information shared with or received from PAGCOR or other competent Philippine authorities in connection with regulatory compliance.

3. How We Use Your Information

phpera uses the personal information we collect for the following purposes:

• Account Management: To create, verify, maintain, and manage your phpera player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to phpera's games, promotions, bonuses, and all other Platform features.
• Payment Processing: To process deposits, withdrawals, and refunds in Philippine Peso (PHP / ₱) through your chosen payment method.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and other applicable laws.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the phpera Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the phpera Platform's features, performance, and user experience.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with the phpera Platform.

4. Legal Basis for Processing

phpera processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform the contract between you and phpera — specifically, to provide you with access to the phpera Platform and its services.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to phpera, including PAGCOR regulations, AML laws, and tax reporting requirements.
• Legitimate Interests: Where processing is necessary for phpera's legitimate interests, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms.

5. Sharing of Personal Information

phpera does not sell, rent, or trade your personal information to third parties for their own commercial purposes. phpera may share your personal information with the following categories of recipients, strictly on a need-to-know basis:

• Service Providers: Third-party vendors who assist phpera in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on phpera's instructions and in accordance with applicable data protection laws.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where phpera is legally compelled to disclose information in connection with a criminal investigation or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of phpera's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

phpera will not share your personal information with any third party outside the Philippines without ensuring that adequate data protection safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act.

6. Data Retention

phpera retains your personal information for as long as your phpera account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML laws.
• Identity verification documents are retained for the duration of your account and for five (5) years after closure.
• Customer support communications are retained for three (3) years.
• Marketing consent records are retained until you withdraw your consent, plus one (1) year thereafter for compliance documentation purposes.

When personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, phpera will securely delete or anonymize the data.

7. Cookies and Tracking Technologies

phpera uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help phpera recognize you, remember your preferences, and analyze how the Platform is used.

phpera uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your phpera account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as your preferred language, game lobby layout, and responsible gaming settings on phpera.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the phpera Platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Marketing Cookies: Used only where you have consented, to deliver relevant phpera promotional content. These cookies track whether you have visited certain pages or engaged with specific promotions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phpera Platform, including your ability to stay logged in or access certain features.

8. Security of Your Information

phpera takes the security of your personal information seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the phpera Platform.
• Encryption of sensitive data at rest, including identity documents and payment information stored on phpera's servers.
• Strict access controls ensuring that only authorized phpera personnel with a legitimate need can access personal data.
• Regular security audits and vulnerability assessments of the phpera Platform and its underlying infrastructure.
• Staff training on data protection obligations and secure data handling practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the National Privacy Commission.

While phpera employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phpera login credentials and for notifying phpera immediately if you suspect any unauthorized access to your account.

9. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal information held by phpera:

• Right to be Informed: You have the right to be informed about how phpera collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You may request a copy of the personal information phpera holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information phpera holds about you.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to phpera's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to phpera's overriding legal obligations.
• Right to Data Portability: You may request that phpera provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe phpera has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact phpera's Data Protection Officer using the contact details provided in Section 12 of this Policy. phpera will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

10. Children and Minors

The phpera Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines. phpera does not knowingly collect personal information from individuals under the age of 21.

If phpera discovers that personal information has been collected from a person under 21 years of age, phpera will immediately close the associated account, void any transactions, and securely delete all personal data collected from that individual. Any deposits made by an underage player will be returned to the original payment method after investigation.

If you are a parent or guardian and believe that your child has registered on the phpera Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

11. Changes to This Privacy Policy

phpera reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, phpera will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending an email notification to the address associated with your phpera account.

The updated Policy will take effect on the date indicated at the top of the document. Your continued use of the phpera Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how phpera protects your information.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or phpera's data processing practices, please contact our designated Data Protection Officer:

• Email: [email protected]
• Subject Line: Please use "Data Privacy Request" as the subject of your email for faster routing.
• Live Chat: Available 24/7 directly on the phpera Platform for general inquiries.
• Response Time: phpera aims to acknowledge all data privacy requests within 3 business days and to resolve them within 15 business days.

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines. phpera cooperates fully with NPC investigations and takes all data privacy complaints seriously.

Note: The email address above is displayed as plain text for informational purposes. For the fastest response, please use the live chat feature available on the phpera Platform.